Analyst

eClerx

📍 Sahibzada Ajit Singh Nagar, Punjab, India 💼 Full-time 🕒 Posted June 09, 2026

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Job Description

Job Description: Outbound Voice – Analyst 
We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.
Key Responsibilities:
Make outbound calls to customers to address reported technical issues.
Listen actively to customers' concerns and accurately diagnose the root cause of the problem.
Provide clear and concise instructions to customers on troubleshooting steps.
Guide customers through troubleshooting processes, ensuring they understand each step.
Utilize various tools and resources to identify and resolve technical issues efficiently.
Document all interactions and resolutions accurately in the customer database.
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Job Details

Location Sahibzada Ajit Singh Nagar, Punjab
Job Type Full-time
Category Business Operations Specialists
Posted Date June 09, 2026
Application Deadline July 19, 2026