Analyst II, Technical Support

Waste Management

📍 Biloxi, Mississippi, United States 💼 Full time 🕒 Posted June 10, 2026

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Job Description

I. Job Summary

Under general supervision, configures and deploys complex software solutions across desktop and mobile environments. Delivers advanced end‑user computing support, resolving sophisticated hardware and software issues through expert diagnostics, while appropriately escalating or delegating complex cases to ensure timely resolution.

II. Essential Duties and Responsibilities
 
Provide reliable, customer focused IT support to market and corporate users through effective troubleshooting, collaboration, and escalation.
Support desktop, hardware, software, and application issues across office and field environments while developing technical expertise and stakeholder relationships.
Support Tier 2 and select Tier 3 tickets escalated from the Digital Service Center; escalate complex issues as needed
Troubleshoot moderately complex desktop, application, network, and hardware issues by reproducing incidents a...
            

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Job Details

Location Biloxi, Mississippi
Job Type Full time
Category Computer Occupations
Posted Date June 10, 2026
Application Deadline July 20, 2026