Analyst, Customer Success Operations (Xico)

About MitratechMitratech serves over 20,000 client companies globally, supporting legal, risk, compliance, and HR functions across more than 160 countries.Job OverviewMitratech is looking for an Analyst – Customer Success Operations for our Revenue Operations team.This role focuses on supporting Customer Success reporting, dashboarding, and process optimization, collaborating with Customer Success, Account Management, Finance, and related teams.Key ResponsibilitiesSupport Customer Success and Account Management teams with operational needs.Manage case queues efficiently with attention to detail.Create Salesforce reports and dashboards.Coordinate with the Collections team to manage suspensions and warnings for customers.Support weekly, monthly, and quarterly reporting and forecasting.Escalate critical challenges within owned processes and systems to leadership.Ensure outcomes of tasks align with company standards and goals.Regularly communicate with leadership for project updates.Mai...

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