Job Description
**Key Accountabilities** ****
+ Provide coaching to team of HR Shared Services Representatives providing first line HR support for employees, managers and HR for different aspects of HR administration activities. Ensure that team members are working in accordance to established guidelines and business process and service level agreements. Set day to day operational objectives of the team
+ Identify process related issues and concerns and escalate to Manager in a timely manner.
+ Review every day metric reports to see the performance of the team members. Identify the gaps and take corrective actions in a timely manner
+ Manage the team resource as appropriate to ensure all key tasks are covered during absence and holiday & there is adequate backup plan
+ Ensure process documents and guidelines are reviewed and updated where needed on a quarterly basis. Works on driving process improvements and process efficiency in the ways of working. Ensures policies, pract...
+ Provide coaching to team of HR Shared Services Representatives providing first line HR support for employees, managers and HR for different aspects of HR administration activities. Ensure that team members are working in accordance to established guidelines and business process and service level agreements. Set day to day operational objectives of the team
+ Identify process related issues and concerns and escalate to Manager in a timely manner.
+ Review every day metric reports to see the performance of the team members. Identify the gaps and take corrective actions in a timely manner
+ Manage the team resource as appropriate to ensure all key tasks are covered during absence and holiday & there is adequate backup plan
+ Ensure process documents and guidelines are reviewed and updated where needed on a quarterly basis. Works on driving process improvements and process efficiency in the ways of working. Ensures policies, pract...
Job Details
- Location Philippines, Philippines
- Job Type Full-time
- Category other-general
- Posted Date June 20, 2026
- Application Deadline June 25, 2026