Airport Services Manager (Bogotá)

JOB PURPOSE

Manage and ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and passenger service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Ensure that appropriate action is taken for providing prompt service to Emirates passengers to maintain, and where required, to restore the goodwill and confidence of passengers facing various adverse situations (flight disruptions, denied boarding, etc.). Ensure that Service Level Agreements, OTPs and EKAS KPIS are achieved in line with the company standards.

JOB ACCOUNTABILITES AND OBJECTIVES

• a) Implement and periodically review strategy to ensure that EK airport staff fulfils all procedures, standards and instructions as laid down by Airport Services Procedures.
• b) Achieve the Ground Handling performance targets set by Airport Services such a...

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