Air Canada Vacations Call Centre Coordinator

Take your career forward as a Call Centre Coordinator at Air Canada Vacations in Montreal. Utilize your workforce management skills to enhance operational performance in a full-time capacity.
In this role, you’ll coordinate staffing, planning, and performance analytics to ensure seamless operations at the Air Canada Vacations Call Centre. Your experience in call centers will be pivotal in forecasting demands and optimizing service levels by managing schedules and resolving service challenges directly. You will directly impact customer satisfaction and operational efficiency.
Key Responsibilities:
• Oversee daily call center operations and scheduling efficiency
• Generate forecasts for inbound interactions and service needs
• Implement real-time management tactics to handle service disruptions
• Document and analyze staff performance metrics effectively
• Work with teams across departments for training and development
Requirements:
• 3-5 years of call center w...

Ready to Apply?

Submit your application today and join our talented team at Vacances Air Canada / Air Canada Vacations.

Submit Application