AI Transformation & Analytics Manager

HKT

📍 Hong Kong, Hong Kong, Hong Kong 💼 Full Time 🕒 Posted March 02, 2026

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Job Description

We are seeking a visionary AI Transformation & Analytics Manager to lead the modernization of our contact centre operations through artificial intelligence, predictive analytics, and strategic innovation. This role is central to enhancing agent productivity, improving customer response times, and embedding AI capabilities across the eMPF service environment.

Your Role

AI-Driven Performance Monitoring & Reporting
Design and implement AI-powered dashboards to monitor KPIs, service levels, and operational trends

Leverage machine learning models to forecast call volumes, detect anomalies, and recommend staffing adjustments

Deliver real-time insights to leadership to support proactive, data-informed decision-making
Advanced Analytics & Predictive Insights
Apply statistical and AI models to uncover behavioral patterns, predict service demand, and identify root causes of operational issues
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Job Details

Location Hong Kong, Hong Kong
Job Type Full Time
Category Operations Specialties Managers
Posted Date March 02, 2026
Application Deadline April 11, 2026