AI-Powered CX Transformation Partner

Role: Client Solutions Partner

Experience: 8-10 years

Location: Mumbai

We are seeking a Healthcare-focused Client Solution Partner to lead AI-driven Customer Experience transformation initiatives across the US healthcare ecosystem. This role will primarily focus on Healthcare Payers, while also supporting Providers, Pharma, and Pharmacy organizations.

You will lead pre-sales engagements and architect AI-powered contact center transformation solutions leveraging Google GECX and the broader Google Cloud ecosystem.

This is a highly strategic, client-facing leadership role requiring deep healthcare domain expertise, strong consultative selling capabilities, and hands-on experience designing AI-led CX solutions.

Key Responsibilities

1. Healthcare CX Pre-Sales Leadership

• Own end-to-end solutioning for AI-driven contact center transforma...

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