AI Architect

**Architect** **AI**

**About the role**

TTEC's App Delivery & Automation organization is in the midst of a meaningful transformation — moving from a traditional engineering model organized around technology stacks to an AI-first delivery engine organized around outcomes. Three distinct pillars now power this organization: Automation (RPA, shop floor), AI & Intelligence (bots, agentic AI, GenAI), and Product Engineering (SaaS products, desktop and business applications).

The AI Architect is a new role created to give this transformation a coherent technical spine. You will own the architecture layer that sits across all three pillars — defining how AI systems are designed, how platforms are selected and integrated, how data flows between systems, and how decisions made in one pillar stay consistent with decisions made in another.

This is not a strategy role that produces documents. It is a hands-on technical leadership role. You will design systems,...

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