Agent/Lead Agent/Supervisor - Air Export, Customer Service

Assist Department Head to carry out business activities and perform good customer service, maintenance of data integrity and achieve the company’s growth and profit objectives.

Main tasks:

• Ensure smooth and timely shipment process flow
• Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
• Ensure accurate and timely data entry into our operating system
• Monitor shipment reports to ensure total customer satisfaction

Support the Supervisor/ Manager in the following areas:

• Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
• Build and maintaining strong relationships with customers
• Assist the manager and supervisor in timely responding the requested information, as well as shipment process to external and internal customers which are required by company an...

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Submit your application today and join our talented team at Expeditors.