Agent/Lead Agent - Order Management, Danang Office

Expeditors

📍 Da Nang, Da Nang, Vietnam 💼 Full-time 🕒 Posted March 02, 2026

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Job Description

Job Description
Position Reports To: Supervisor/Assistant Manager - Order Management. 
Working Place: Danang, Vietnam.
Main tasks:
Ensure smooth and timely shipment process flow
Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
Ensure accurate and timely data entry into our operating system
Monitor shipment reports to ensure total customer satisfaction
Lead level will be required: support the Supervisor/ Manager in the following areas:
Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
Build and maintaining strong relationships with customers
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Assist in retention calls and complete customer reviews with your re...
            

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Job Details

Location Da Nang, Da Nang
Job Type Full-time
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted Date March 02, 2026
Application Deadline April 11, 2026