Agentic Strategy & Advisory Consultant

Agentic Strategy & Advisory Consultant, Song Service

Location: London. Level: CL9-Consultant.

As an Agentic Strategy & Advisory Consultant in Accenture Song Service, you will support the shaping and delivery of AI strategy engagements, translating agentic capability into compelling business cases, measurable outcomes and strategic roadmaps.

Focus Areas

• Reinventing customer service across physical, digital/app-based and AI-powered channels
• Data‑driven transformation across service to reduce cost and drive growth
• Designing future‑ready service models, enabled by platforms, data and automation
• Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations
• Supporting clients to define a customer‑first mindset, helping them shape their business and operating models
• Delivering measurable business outcomes, not just great experiences
• We work across...

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