Agentic ai customer success engineer

Role Overview
We are looking for Agentic AI Customer Success Engineers (CSEs) who can effectively combine technical support capabilities with customer success consulting and stakeholder management.
This role requires individuals who can support customers in resolving technical issues, managing escalations, and driving successful platform adoption while also acting as trusted advisors to customers for solutioning, onboarding, and operational guidance. Minimum 4 years of overall experience.
The ideal candidate should possess strong communication skills, customer-handling capability, technical fundamentals, troubleshooting ability, and a strong learning mindset towards AI-driven technologies and engineering platforms.
Key Responsibilities
A. Customer Support & Technical Operations
Handle customer-reported issues, incidents, and escalations effectively
Troubleshoot issues across APIs, integrations, AI workflows, and engineering platforms
Manage ticket lifecycle acti...

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