Agent/ Lead Agent - Customs Brokerage

• Support team working with customer to prepare & declare customs entry for inbound and outbound customs clearance.
• Support team doing customs entry filing, physical inspection, customs liquidation at terminal (if request).
• Fully understand and properly monitor all operational aspects of the Customs Brokerage department. This includes ensuring internal metrics, external KPIs, and operational process standards are met.
• Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures (SOP).
• Ensure customer-specific reports are distributed per customer requirements outlined in Standard Operating Procedures (SOP).
• Innovate and embrace a culture of constant improvement.
• Review targeted customs entry declarations to ensure a high level of accuracy.
• Represent the local operation Customs Brokerage te...

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