Agent de recouvrement bilingue

Company 58 - Manulife Bank of Canada

📍 Québec City, Quebec, Canada 💼 Full time 🕒 Posted July 01, 2026

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Job Description

Manulife Bank is seeking a bilingual Collections Officer who enjoys using their communication, negotiation, analytical, interpretive, and problem-solving skills to resolve the full suite of Manulife bank consumer products in default. This individual will have 1-3 years previous collection experience (preferably with mortgages), be fully bilingual in French and English (both written and verbal) and have knowledge of laws, rules and regulations governing Collection functions in various provinces. 
Responsibilities
Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products.
Loans
Lines of credit
Bank accounts
Mortgages – line of credit and conventional
Manage and resolve more complex delinquent account in a timely and accurate manner
Ensure payments and adjustments are processed accurately and within company policies
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Job Details

Location Québec City, Quebec
Job Type Full time
Category Financial Clerks
Posted Date July 01, 2026
Application Deadline August 10, 2026