Agent Data Quality CSC (m/f/n)

Your tasks

• You provide support to CSC agents on quality issues and complex customer requests
• You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics
• You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations
• You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA…) to be processed manually
• You detect and assist in the correction of erroneous data
• You propose process improvements based on your analysis
• You participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform etc.)
• You prepare internal reports concerning different kinds of data (reading estimates, invoice adjustments, energy metering and instalmen...

Ready to Apply?

Submit your application today and join our talented team at Enovos.