Agent-Air Export Customer Service

Agent-Air Export customer service is to perform all clerical duties in the Department to achieve its growth and profit objectives.

Major duties and responsibilities to include but not limited to:

• To verify correctness & completeness of consignment instruction provided by shippers / consignee / Expeditors overseas office.
• To handle all incoming telephone booking or communications.
• Communicate with shipper to explain the procedure and handling notice for every shipment.
• Communicate with sales office or collection branch for destination clarification as well as shipping approval and shipment handling details,quote the local charge to the shipper when request.
• To arrange cargo & document pick-up / delivery when necessary and update freight information into ETMS
• To perform export declaration on behalf of customers when necessary.
• To show the shipping rate and flight arrange requirem...

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