Agency Coordinator Sr. Officer

Role: 

This is expected to work closely with the Collections Manager in designing and implementing the company's collection strategies and programs. He/She is responsible for the achievement of collection targets by supervising the collection activities.

Strategic

• Prepare monthly aging report
• Analyse collection performance and trend
• Recommend improvements on collection activities based on result of analysis
• Monitor collection status of all accounts
• Estimate bad debt recovery
• Recommend tools for collection productivity and results

Supervisory

• Hire and train qualified collection staff
• Oversee and evaluate performance of collection staff
• Handle escalated collection concerns of clients
• Endorse reliable collection agencies , slogs
• Manage collection agency partners

Collection

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