Aftersales Manager (UK Brand)

Kuala Lumpur, Malaysia | Posted on 06/10/2025

The Aftersales Manager is responsible for overseeing all aspects of the aftersales function, including service, parts, customer care, and warranty administration. This role demands a strong leader who can blend technical understanding with luxury service standards to ensure client satisfaction, team performance, and business growth.

Customer Experience & Retention

• Ensure all customers receive a seamless, premium aftersales experience consistent with the brand values.
• Manage and resolve escalated customer concerns with professionalism and empathy.
• Drive initiatives to enhance service satisfaction scores and customer loyalty.
• Oversee the daily performance of the service workshop and parts department.
• Ensure optimal scheduling, resource allocation, and workshop productivity.
• Monitor service KPIs including turnaround time, first‑time fix rate, and revenue targets.

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