Aftermarket Engineer

Job Title: Aftermarket Engineer

Job Location: Bengaluru

Roles and Responsibilities:

• Manage end-to-end aftermarket operations including service, spares, AMC/CMC contracts, retrofits, and upgrades.
• Ensure timely installation, commissioning, maintenance, and breakdown support of industrial machinery at customer sites.
• Develop and grow aftermarket revenue through spares sales, service contracts, consumables, and modernization solutions.
• Coordinate with service engineers, application teams, and logistics for effective field support.
• Build strong customer relationships, handle escalations, and ensure high levels of customer satisfaction and retention.
• Plan and track preventive maintenance schedules and service KPIs (MTTR, uptime, response time).
• Work closely with sales teams to identify cross-sel...