Adviser

About the role
 
Norfolk Citizens Advice helps people find a way forward by providing free, impartial and confidential advice. As an Adviser, you’ll support people facing a wide range of issues, including benefits, housing and related concerns, helping them understand their options and achieve positive outcomes.
You’ll deliver high‑quality, impartial advice primarily via telephone, email and digital channels, working in line with Citizens Advice values and Advice Quality Standards.  The role focusses on supporting tenants and clients to understand their options, improve their wellbeing and achieve positive outcomes.
 
Key areas of responsibility

Provide high‑quality, client‑centered advice in line with Citizens Advice values and principles
Support tenants with practical advice and wellbeing-focused solutions
Use effective listening and questioning to understand client circumstances and circumstances
Help clients achieve positive outcomes and take informed...

Ready to Apply?

Submit your application today and join our talented team at Citizens Advice Norfolk.

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