Advanced Software Engr

**_Advanced Software Engineer for Intelligrated Systems, LLC in Mason, OH_**

**_Responsibilities:_**

+ Provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems or control systems based on C/C++ programming languages.
+ Support focus on accuracy, timely feedback, and customer satisfaction.
+ Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
+ Build internal relationships to expedite complicated cases.
+ Develop broad understanding of customer needs.
+ Support the knowledge-sharing mindset, methodology, and tools.
+ Help develop Technical Support processes.
+ Ensure proper documenting and recording of all activity and communication.
+ Address systemic coordination issues.
+ Part of a team that is solving complex technical problems for customers.
+ Apply highest standards of customer support.
+ Balance systemat...

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