Advanced Associate, Customer Services (Clinical UK)

Job Title: Specialist, Customer Services (Clinical UK)

Provide escalated support to the first line team, resolving complex customer queries by phone and email. This position requires the Specialist, Customer Experience (Clinical) to become well versed in our products, solutions, and systems-beyond basic features and benefits-as they work closely with customers to determine optimal solutions to meet their needs.

Key Responsibilities

• Act as the escalation point for the first-line team, resolving complex customer queries via phone and email.
• Provide expert support across clinical products, Q-interactive (QI), Q-global, and associated systems, with deep knowledge beyond basic features and benefits.
• Manage and support QI trials, including customer setup, guidance, and issue resolution.
• Oversee training provisioning, ensuring accurate enrolment, access to materials, and end-to-end customer readiness.
• Deliver Digi...

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