Position Purpose
The purpose of this position is to provide holistic medical support to the Providers.
Role and Responsibilities
Serves all Derick Dermatology providers with patient after visit contacts involving but not limited to the following tasks: pathology/laboratory results, scheduling follow-ups, prescription questions, records requests, coordination of care with outside providers, medical questions, provider questions, refill requests, prior authorizations, cosmetic questions etc. Monitors and tracks lesions that require tracking are followed to completion. Keeps outstanding or incomplete tasks below a certain level in the following systems: phone, voicemail, fax, contact system, internal calls, emails, EMR, internal pathology system, patient portal etc.Maintains individual phone system metrics in Phone Queue and Answer Rates to meet team goal. Additional responsibilities as assigned. Qual...