Administrative Assistant

Job Responsibilities
Coordination and Assignment of Tasks: Efficiently coordinate and assign tasks and activities to Service Installers, ensuring optimal deployment based on skills, location, and availability.
Docket Management: Responsible for the reception, organization, and uploading of dockets into the universal portal. This includes ensuring that all information is accurate and uploaded in a timely manner for efficient processing.
Management of Rejected Items: Oversee the process of returning rejected items to the warehouse and diligently follow up on the replacement process. Ensure that replacements are processed promptly to minimize downtime and maintain customer satisfaction.
Quality Assurance: Proactively contact customers on a daily basis to evaluate the performance of Service Installers. Gather feedback on service quality, timeliness, and customer satisfaction to identify areas for improvement.
Stock Keeping and Data Entry: Maintain up-to-date records of stock...

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