Administration & Customer Service Assistant

Busways

📍 Pymble, New South Wales, Australia 💼 Full Time 🕒 Posted March 02, 2026

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Job Description

 Administration & Customer Service Assistant
Admin and Customer Service Assistant (Kempsey) â Full Time. April Start. 
Kempsey, NSW 
Ready for your next opportunity? Busways is looking for an Administration and Customer Service Assistant. You have the chance to make a key difference in the community by ensuring safe and reliable transport services every day! Start date April 2026. 
What You’ll Be Doing: 
Investigate and respond to customer feedback in collaboration with Transport for NSW (tfNSW) through the TfNSW Salesforce CRM. 
Support Busways’ compliance with KPI’s to Customer Service and Response to Customer Feedback. 
Assist with evidence gathering (e.g. CCTV, journey data and staff statements) to support complaint investigations. 
Provide administrative support for investigations, contract reporting, and service delivery activities relating to customer complaints and ...
            

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Job Details

Location Pymble, New South Wales
Job Type Full Time
Category Information and Record Clerks
Posted Date March 02, 2026
Application Deadline April 11, 2026