Admin and Customer Service Manager

PS Ltd is recruiting for an experienced Administration & Customer Service Manager to join a busy and growing business in Mansfield.

Location: Mansfield

Salary: £38,000 - £40,000 DOE

Hours: Monday to Friday, 8:00am - 5:00pm

Key Responsibilities

* Manage and develop the administration and customer service team

* Oversee workload planning, scheduling and resource allocation

* Ensure efficient processing of all new and existing work instructions

* Monitor KPIs, performance and service levels

* Manage customer complaints and escalations through to resolution

* Produce operational and performance reports for senior management

* Drive process improvements and operational efficiencies

* Support financial reporting, WIP management and cost control

* Build strong relationships with customers, clients and stakeholders

Requirements

* Previous experience managing administ...

Ready to Apply?

Submit your application today and join our talented team at Personnel Solutions (Midlands) Ltd .

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