Active Pooling: SME - Cubao,QC (Tech-CRM Experience Required)

Concentrix

📍 Remote, Remote, Philippines 💼 Full-time 🕒 Posted June 08, 2026

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Job Description

The SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert). 


MHR 
:Requires with CRM experienc 

e
Essential Functions/Core Responsibiliti  

es
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Exper 
t).Assists in driving metrics of the t 
eamMonitor closure of service levels regular 
ly.Ensure prompt escalations to Team Capta 
in.Supervise team in the absence of the Team Capta 
in.Monitor performance and quality scores of te 
am.Take production calls as well as escalated cal 

ls.
            

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Job Details

Location Remote, Remote
Job Type Full-time
Category AGG
Posted Date June 08, 2026
Application Deadline July 18, 2026