Active Pooling: SME - Cubao,QC (Tech-CRM Experience Required)

Concentrix

📍 Quezon City, National Capital Region, Philippines 💼 Full-time 🕒 Posted June 04, 2026

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Job Description

The SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).


MHR
:Requires with CRM experienc

e
Essential Functions/Core Responsibiliti

es
Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Exper
t).Assists in driving metrics of the t
eamMonitor closure of service levels regular
ly.Ensure prompt escalations to Team Capta
in.Supervise team in the absence of the Team Capta
in.Monitor performance and quality scores of te
am.Take production calls as well as escalated cal

ls.
            

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Job Details

Location Quezon City, National Capital Region
Job Type Full-time
Category other-general
Posted Date June 04, 2026
Application Deadline July 14, 2026