Account Operations Manager

SUMMARY
Drive continuous improvement in operational metrics while maximizing profitability within the business unit. Drive team to exceed customer expectations. Provide exceptional support to customers, team members and shareholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention:
Identify people requirements that meet the needs of the Workcell and the customer/product (i.e. # of ME's, QE's, TE's, IE's)
Communicate people requirements to Functional Managers (FM).
Identify key factors in team member turnover that can be improved and make improvements.

Employee and Team Development:
Identify individual and team strengths and development needs on an ongoing basis.
Coach and mentor Workcell team members daily to deliver excellence to every internal and external customer.

Performance Management:
Estab...

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