Account Manager

Profile

As an Account Manager focused on Support Services at Lean's GTS division, you will be the strategic partner and day-to-day liaison for accounts where the primary delivery is IT support and help desk operations. You will ensure these accounts run with operational excellence, maintain SLA health, drive team performance visibility, and build trusted relationships with client stakeholders. This role bridges account management and support operations knowledge, making you the essential link between GTS's delivery teams and client expectations.

Service Lines You Might Own

This role manages accounts across the following support service lines delivered by Lean Tech. Accounts may operate across one or multiple service lines simultaneously.

Core Support Operations

• Help Desk: Tier 1-3 end-user support, ITSM ticket management, SOP-driven operations, knowledge base governance, onboarding support, and multi-region coverage models.

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