Account Manager - Customer Success

Preferred Functional Knowledge (Skills & Tools):

• Good communication and Writing skills. Should be able to connect with leadership of clients.
• Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive
• Convincing skill, Knowledge on Account management practices.
• Working knowledge of CRM tools like Custify, Hubspot or GainSight will have added advantage

Key Responsibility (Day to Day Activities):

• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churn
• Frequent client reach outs, review Account health, Publish accounts dashboards.
• leading to reduction of client churn

Qualification and Experience

• 2 to 4 ...

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