Account Manager - Customer Service

Duties & Responsibilities 

• Provides services to customers in compliance with contract requirements ensuring on-time deliveries. 

• Communicates all service issues promptly to the customer an elevates issues accordingly to the operations team and others within the organization as applicable. 

• Coordinates customer freight shipments, including booking freight, answering customer calls and emails, and assisting with customer rate quotes. 

• Maintains high customer experience ratings. 

• Monitors service to ensure 95%+ as a guiding expectation of service rating. 

• Partners with the business development team on new opportunities. 

• Maintains award compliance for any assigned customers/regions. 

• Monitors added services fees to stay compliant with bill back to the customer. 

• Supervisors the handling of freight fr...

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