Account Manager CS

Account Manager – Customer Service

As an Account Manager (Customer Service) you will develop, maintain, and improve relationships with your assigned accounts in order to maximize and boost Service business with contract solutions that add value to our customers. Your role includes:

• Maximizing Customer Service order intake, sales, and price realization at the assigned accounts.
• Ensuring continuity of the relationship with all stakeholders in the accounts’ organization and facilitating executive-level interfaces between the company and the accounts.
• Preparing and executing the annual account plan and sales forecast in line with the regional strategy.
• Continuously maintaining the CRM tool to ensure good visibility of market opportunities, and contributing to the development and implementation of local marketing strategies (NPS), and monitoring market, competition, and trends.
• Systematically analysing won and lost deals, custom...

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