Account Management (IC) Associate

+ Be responsible for the assigned client as the designated delegate and support other corporate clients whenever required in their daily inquiries.
+ Own and manage a book of clients (via brokers and for direct clients), ensuring high levels of satisfaction and retention.
+ Lead the annual renewal process, negotiating terms and optimizing profitability while maintaining client relationships.
+ Conduct regular strategic meetings with brokers and clients to review performance, retention, successes, and challenges.
+ Handle escalated, non-routine issues from partners and clients, coordinating with internal teams to ensure timely resolution.
+ Stay informed on GCC compliance requirements and proactively identify risks within your portfolio.
+ Identify upsell or cross-sell opportunities throughout the year.
+ Maintain accurate client records in Salesforce, with a minimum data accuracy target of 100%.
+ Work closely with internal stakeholders to deliver seamless servi...

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