Account Management Coordinator

Expeditors

📍 Hanoi, Hanoi, Vietnam 💼 Full-time 🕒 Posted February 24, 2026

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Job Description

Job Description
Perform the coordinating role and focus on specific designated customers of the company.
Function as back-up on non-customer facing front for Account Managers where support is needed.
Participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
Support the department in business development and customer retention by maintaining good relationship with customers.
Manage integrity of shipment and performance data.
Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
Monitor against performance standards per agreed KPI's with customer.
Support with upkeep of rates, SOPs, process improvement where applicable.
Support the accounts receivable process of the customer internally within Expeditors.
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Job Details

Location Hanoi, Hanoi
Job Type Full-time
Category Information and Record Clerks
Posted Date February 24, 2026
Application Deadline April 05, 2026