Academic Counsellor

A day in the life of this role

● Manage inbound/outbound calls/emails/chats in a timely and efficient manner

● Resolve Customers queries or complaints by providing clear information and provide solutions

and/or alternatives on calls/emails/chats

● Keep records of all conversations in our contact centre database in a comprehensible manner

● Consistently meet and exceed quantitative and qualitative targets

● Identify bottleneck, call out issues, own up customer issue/track & provide resolution

● Work within the team and with other functions to resolve Customers issues effectively

● Share process improvement ideas and suggestions with the team’s Leadership to improve the

customer experience.

What we’re looking for

● High School/Graduation Degree.

● Relevant work experience of 1-2 Years.

● Good verbal and written communication skills and active listening.

● ...

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