3rd line support MS365

• Lead the administration, optimization, and lifecycle management of the Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, OneDrive, and related security/compliance tools.


• Manage Azure Active Directory, security groups, conditional access policies, and identity governance.


• Develop and maintain automation scripts using PowerShell to streamline administration and improve operational efficiency.


• Act as the primary escalation point for complex M365-related incidents and service requests, providing expert-level troubleshooting and resolution.


• Oversee Microsoft 365 tenant health, licensing, capacity, and performance, ensuring availability and compliance with business requirements.


• Implement best practices for governance, data protection, retention, and information security within the M365 platform.


• Maintain clear technical documentation, including architecture diagrams, operational...

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