Job Description
📌 Job Title: 2nd Line Support Technician
📝 Engagement: Full-time, permanent
🌏 Location: Norwich
⌚ Working hours: Between (Apply online only) shift rotation
💰 Salary: Up to £33,000
About the role
As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
What you’ll do
• To diagnose and resolve a...
📝 Engagement: Full-time, permanent
🌏 Location: Norwich
⌚ Working hours: Between (Apply online only) shift rotation
💰 Salary: Up to £33,000
About the role
As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
What you’ll do
• To diagnose and resolve a...
Ready to Apply?
Submit your application today and join our talented team at Acora.
Submit ApplicationJob Details
- Location Norwich, Norfolk
- Job Type Full-time
- Category computer-and-mathematical
- Posted Date July 03, 2026
- Application Deadline August 12, 2026