2nd Line Support Engineer

Jago Consultants

📍 Newhaven, England, United Kingdom 💼 Full-time 🕒 Posted June 10, 2026

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Job Description

Job Description
2nd line support engineer required. Our client is a small UK based IT organisation who pride themselves on providing a professional IT Support Service across Sussex.

They are now looking for an experienced 1st / 2nd line engineer to join their team based in Newhaven.

Position Overview
Resolving IT support issues with a pressurised environment

Managing work queues and prioritising IT support queries

Ensuring customers support issues are logged and recorded with sufficient detail

Troubleshooting / network connectivity

50% office based, 50% on-site

Install, upgrade, support and troubleshoot IT Hardware

Will need to be DBS checked
Position Requirements
Experience in an IT support role

Microsoft 365, setting up users etc.

Active Directory

VoIP Technologies

WordPress, HTLM and CSS is desirabl...

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Job Details

Location Newhaven, England
Job Type Full-time
Category Computer Occupations
Posted Date June 10, 2026
Application Deadline July 20, 2026