Job Description
Kickstart your IT career with Venom IT as a 2nd Line Support Engineer in Sale, Manchester. Leverage strong customer service skills while providing comprehensive support for clients.
Venom IT seeks an enthusiastic individual with strong communication and troubleshooting skills. This full-time, office-based role is ideal for someone with at least 12 months of experience in a 2nd line IT Service Desk position or looking to transition from a 1st line role. You will be instrumental in assisting customers, managing incidents, and facilitating improvements to service delivery.
Key Responsibilities:
• Provide 2nd line support through various channels
• Escalate complex issues to 3rd line support
• Log all incidents in the service desk system
• Keep customers informed on progress
• Create and maintain knowledgebase articles
Requirements:
• Minimum 12 months in 2nd line IT support
• Strong understanding of Windows o...
Venom IT seeks an enthusiastic individual with strong communication and troubleshooting skills. This full-time, office-based role is ideal for someone with at least 12 months of experience in a 2nd line IT Service Desk position or looking to transition from a 1st line role. You will be instrumental in assisting customers, managing incidents, and facilitating improvements to service delivery.
Key Responsibilities:
• Provide 2nd line support through various channels
• Escalate complex issues to 3rd line support
• Log all incidents in the service desk system
• Keep customers informed on progress
• Create and maintain knowledgebase articles
Requirements:
• Minimum 12 months in 2nd line IT support
• Strong understanding of Windows o...
Ready to Apply?
Submit your application today and join our talented team at Venom IT.
Submit ApplicationJob Details
- Location manchester, on
- Job Type Full-time
- Category IT & Technology
- Posted Date June 03, 2026
- Application Deadline July 13, 2026