2nd Line Service Desk Analyst

TBA Group

📍 Leicester, England, United Kingdom 💼 Full Time 🕒 Posted June 19, 2026

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Job Description

 
  What are we looking for? 
 You will have a strong customer-focused approach and be experienced in working in a support helpdesk environment with an ability to work calmly and efficiently. You will work proactively both independently and as part of a team delivering high quality outputs and driving operational and customer service excellence.
 After a period of initial training, the role will require working as part of a 24x7 shift team (including bank holidays and out- of-hours)
 Application Maintenance/Support experience
 Experience of working in a IT Service Management environment and with ITIL
 Someone comfortable working with both Linux and Windows operating systems
 Someone that has the ability to diagnose issues in complex software applications by working through log files / interpretation of data
 Good SQL knowledge 
 Good knowledge of IT networking
 
  Job Description 
 ...
            

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Job Details

Location Leicester, England
Job Type Full Time
Category Computer Occupations
Posted Date June 19, 2026
Application Deadline July 29, 2026