2nd Line Engineer

We’re looking for a skilled 2nd Line Service Desk Consultant to join a busy and collaborative IT support function, providing advanced technical support across infrastructure and cloud environments.

In this role, you’ll take ownership of escalated incidents, working across servers, networking, and Microsoft cloud technologies to deliver timely, high quality resolutions while maintaining excellent customer service standards.

Key Responsibilities

Technical Support & Incident Management

• Take ownership of escalated tickets, ensuring resolution within agreed SLAs
• Diagnose and resolve complex technical issues across infrastructure, desktops, and cloud services
• Use remote tools and direct communication to support end users effectively
• Maintain accurate and detailed ticket updates and technical documentation

Escalation...