2nd Line Application Support Specialist

A growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team.

This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership of issues and see them through to resolution.

You’ll be working on a specialist software platform, supporting a varied customer base and ensuring systems run reliably.

A valid UK driving licence is required, as occasional UK travel is involved – company car will be provided if you’re eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle.

As a 2nd Line Application Support Specialist, your key responsibilities will include:

* Occasional travel to customer sites across the UK

* Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA

* Troubleshoot issues (memory e...

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