2nd Level Support Engineer

q.beyond ibérica S.L.

📍 jerez de la frontera, kingdom of spain, Spain 💼 Full-time 🕒 Posted July 07, 2026

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Job Description

                BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
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We are looking for a technically skilled 2nd Level Support Engineer  with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures. 

LAY FOUNDATIONS. ENSURE EFFICIENCY.
Your tasks:  

2nd level support for complex incidents and service requests.
 
Incident analysis, troubleshooting, and root cause identification.
 
Coordination with 3rd level support, vendors, and external service providers.
 
Installation, configuration, and support of POS systems and peripheral devices.
 
Software deployment, rollout support, and system maintenance.
 
Documentation and knowledge base maintenance.
 
Monitoring ticket progress and ensuring service qua...

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Job Details

Location jerez de la frontera, kingdom of spain
Job Type Full-time
Category Engineering
Posted Date July 07, 2026
Application Deadline August 16, 2026