2nd / 3rd Line Support Engineer

Xact Placements

📍 Richmond, Virginia, United States 💼 Permanent - Full time 🕒 Posted June 19, 2026

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Job Description

Job Title: 

Location: Near Richmond, London (On-site)

Salary: £35,000-£40,000 per annum

Overview

We’re hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.

Key Responsibilities
Provide 2nd/3rd line support across Microsoft, cloud, and network environments

Support and maintain Microsoft 365, SharePoint, and endpoint management solutions

Assist with cloud administration, updates, and system improvements

Coordinate workloads across engineers and support day-to-day service delivery

Build strong client relationships and deliver excellent customer service
Skills & Experience
Experience in a 2nd line role within an MSP
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Job Details

Location Richmond, Virginia
Job Type Permanent - Full time
Category Computer Occupations
Posted Date June 19, 2026
Application Deadline July 29, 2026