2863 Implementation Support Specialist

User Support
- Cloud Service Enrollment
- Technical Assistance
**SCOPE OF WORK**
Under the direction / guidance of the Cloud Operation Centre Manager, the Early Lifecycle Support staff will execute the following services:
1) Early Lifecycle Support
User support will be the core responsibility of the early lifecycle support (ELS) staff:
- a) Guide users through the enrollment guide for each of the end-devices (laptops, tablets, mobile phones, iPads)
- b) Provide user-support for self-enrollment process
- c) Provide user-support for users seeking technical assistance from IT Kiosk
- d) Perform troubleshooting through diagnostic techniques and pertinent questions
- e) Training users in best practices
- f) End user client hardware delivery, lifecycle and replacement imaging/re-imaging workstations (tablets, desktops, laptops, iPhones)
- g) Direct unresolved issues to the next level of support
- h) Liaise with other NCIA Business Areas concerning in...

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