24/7 IT Support & Incident Mgmt — Connected Room

NTT DATA North America
📍 región centro, jalisco, Mexico 💼 Full-time 🕒 Posted June 03, 2026

Job Description

NTT DATA North America is seeking an IT Support/Incident Management specialist to join our team in Guadalajara, Jalisco. This role involves providing Level 1 and 2 support for Hilton Worldwide's Digital Key System and participating in an on-call rotation to ensure customer satisfaction.

The ideal candidate should be technically savvy, have strong communication skills, and be capable of managing incidents effectively in real-time while maintaining SLAs.

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Job Details

  • Location región centro, jalisco
  • Job Type Full-time
  • Category Asistencia
  • Posted Date June 03, 2026
  • Application Deadline July 13, 2026