1st Line Support

1st Line Support

Hybrid - South Reading area office 3 days a week

Why? Fast growing SaaS Vendor

An award winning growing Software Vendor is expanding their Technical Customer Support team. You will provide 1st line technical support over the phone, email and remote channels. You will help customers with application, environmental, and hardware issues.

1st Line Support - Responsibilities

• Provide remote 1st line support via phone, e-mail, remote sessions and other channels
• Support the rollout of new applications and existing application updates.
• Investigate, diagnose, and resolve application, environmental, and hardware issues, liaising directly with customers where needed.
• Maintain accurate records of support activity, customer issues, and resolutions for future reference.
• Creation of knowledgebase articles and FAQs fo...

Ready to Apply?

Submit your application today and join our talented team at Matched Group.