1st Line Support / Helpdesk Engineer - Hybrid

Uptime Solutions Ltd

📍 Crawley, England, United Kingdom 💼 Fulltime 🕒 Posted June 04, 2026

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Job Description

First Line Support Engineer - Hybrid (2 p/w days in the office - post training).

What’s this role about?
As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem-solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must. 

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your everyday focus will include:Ready to Apply?Submit your application today and join our talented team at Uptime Solutions Ltd.
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                Job Details
                
                        Location
                        Crawley, England
                    
                        Job Type
                        Fulltime
                    
                        Category
                        Computer Occupations
                    
                        Posted Date
                        June 04, 2026
                    
                        Application Deadline
                        July 14, 2026